***AVAILABLE NOW! Convenience AND STILL receiving our high level of CARE from the comfort of your home!

Telemedicine (TM) consultations are here! Video visits work great for some medical concerns, but certainly not for everything. Each pet is unique, and each medical case is different. A TM consultation will be for ONE specific problem only. In some situations, we may do a video consult, then determine that an in clinic visit, laboratory tests, or imaging through x-ray or ultrasound is ALSO needed to thoroughly assess the condition. Use the following list as a guideline as to whether a telemedicine consultation may fit the problem.

*SOME sudden onset problems of diarrhea, vomiting, upper respiratory signs, abnormal urination, limping, lumps, or itching MAY be able to be addressed through TM. Request a consult, and we’ll help to figure that out!

**SOME chronic medical conditions that the veterinarian has previously diagnosed MAY be able to be addressed through TM if there is a recent flare up of symptoms.

In general, If your pet is not eating well, is lacking normal energy, cannot walk, or has been ill more than 48 hours, an in clinic exam is needed. Trauma, bleeding, breathing problems, heart or diabetic patients need an in clinic exam!

When you request a TM consult, please give as much information as possible about the problem you want to be addressed, how long it has been going on, whether your pet is eating & drinking normally and if your pet’s energy level is normal or decreased.

***Health exam within 1 year at VVS required for telemedicine consults.

Potentially eligible Telemedicine Health Issues

The following are generally good to be handled via telemedicine consults:

  • Post-surgical rechecks
    • Preventative care
    • Weight control
    • Diet questions
    • Preventative medicine and supplement questions
    • Home dental care
  • Hospice care
    • End of life care questions
  • Follow-up visits
    • Specific types may be approved by your veterinarian
  • Behavioral issues
    • Aggression
    • Fearful behavior
    • Inter-dog aggression
    • Separation Anxiety
    • Cooperative Care

Video Visit How-To Guide

CONFIRM

1. Confirm your pet has had an exam with any VVS doctor in the last year (through our VVS app or by asking our staff). 2. Confirm that your pet has one of the eligible health issues (see below).

ACTIVATE

Download the Televet App.

SCHEDULE

Schedule a Telemedicine Consultation online via the website (top left of home page) or through the App. Doctors’ availability varies, but you will be contacted within 24 hours.

Life’s Busy. We’re Here for You.

Telemedicine Consultations can be done at home, at the park or while traveling!

***Only available to pets with a current health exam at VVS.

What to Expect for Your Telemedicine Consultation

Before Your Visit

Download the Televet app today on iTunes or Google Play.

As soon as you download Televet, please enter in your pet’s info and your info, then select Valley Veterinary Service, Inc. as your vet.

Next, request a consult. You will need to enter in your credit card to start the consult, but you won’t be charged until the end of the appointment with one of the VVS doctors.
For your safety and comfort, choose a quiet and well-lit space for your video appointment. For optimal connectivity, make sure you have a strong wireless or cellular connection.

Technical Issues

In the event, you are having technical issues and can’t connect, please contact us by calling the hospital before your scheduled appointment. A member of the team will assist you.

Telemedicine Costs

Consultation costs can vary. A flat fee of $55 applies to all Medical Consultations. Behavior and Training prices are listed when the consultation is requested. (These vary based on the type of session.) If you need to come to VVS for the same issue that was discussed during the consultation, you will be charged the appropriate recheck fee at that time. Medications or tests done in the hospital are not included in the video visit fee.